Once you place your order, you’ll receive an email confirmation right away – so please double check that your email address is entered correctly. Every piece is made to order and made by our print partners, which takes 2–5 business days.

When your order is ready to ship, you’ll receive another email with a tracking link so you can follow its journey. Most orders arrive within 3–7 business days after dispatch.

We take packaging seriously to ensure every order arrives in perfect condition.

Canvases and framed prints are wrapped in bubble wrap and shipped in sturdy boxes with extra corner protectors.

Prints are wrapped in protective paper and sent in a durable tube, with an extra box when needed.

Yes — shipping is free worldwide on every order. Each piece is produced at the partner studio closest to you, in Australia, the United States, the United Kingdom or the European Union.

All import duties and taxes are paid by us, so there’s nothing extra to pay on delivery — wherever you are.

We offer a curated selection of high-quality framing styles to suit a wide range of interiors, from modern minimal to classic and luxurious.

Frame Colours

Choose from the following finishes:

• Black
  
• White
  
• Wood
  
• Dark Wood
  
• Gold
  

Each frame is designed to complement the artwork without distraction, enhancing depth, contrast, and overall presentation.

Every piece is produced to order by professional fine-art print partners in Australia, the United States, the United Kingdom and the European Union, using archival pigment inks on fine-art paper (a soft lustre or matte finish) or poly-cotton canvas.

Your order is made at the studio closest to you, for faster and safer delivery.

Framed Prints

Framed prints are printed on fine-art paper, usually in a soft lustre finish and sometimes matte, and framed in solid wood.

The print sits behind shatter-resistant acrylic, which is clear, light and safer to ship than glass.

• Frame width: 4.5 cm
  
• Frame depth: 3.5 cm
  
• Lightweight, durable construction
  
• Ready to hang

Framed Canvas (Floating Frame)

Framed canvas prints feature a floating frame design, where the canvas is stretched over a solid wooden inner frame and set slightly away from the outer frame.

This creates a subtle shadow gap that gives the artwork a gallery-style, three-dimensional look.

• Floating frame width: 4.5 cm
  
• Floating frame depth: 3.5 cm
  

No glass or acrylic (as standard for canvas)

All framed wall art arrives ready to hang and includes pre-installed sawtooth metal hangers on the back of the frame for easy and secure wall mounting.

No additional hardware or installation is required.

Framed paper prints are glazed with shatter-resistant acrylic instead of glass. It is:

• Clear and lightweight
• Shatter-resistant
• Safer to ship and to hang

Canvases have no glazing, so there’s no glare at all.

Yes, within 12 hours of placing it. Email support@ellierosewallart.com with your order number and we’ll make the change or cancel it before printing begins.

After that, production has usually started, so we can’t guarantee changes.

Production time

Every piece is made to order: 2–5 business days.

Delivery time

3–7 business days after dispatch, with tracking. Most orders arrive within 5–12 business days of ordering.

Peak season

During busy periods such as Christmas, production and delivery may take slightly longer. We always dispatch as quickly as possible and email your tracking link as soon as your order ships.

We take great pride in the quality and care of every order, but on rare occasions, something may go wrong during transit. If your print arrives damaged or you received the wrong item, we’re here to make it right.

Please email us at support@ellierosewallart.com within 14 days of delivery, with a close-up and a full view of the issue, including the packaging and label if possible.

You choose a free replacement or a full refund — there’s no need to send the original back.

Every piece is made to order, so we’re unable to offer returns or refunds for change of mind.

If there’s any issue with your order, please contact us within 14 days of delivery and we’ll put it right.

For damaged prints, email support@ellierosewallart.com with photos of the damage and you choose a free replacement or a full refund.